As part of the Growth Direct™ System, Rapid Micro Biosystems offer a full service and maintenance package to support both the equipment and software that powers the automated detection solution. The Growth Direct™ System comes with a 1 year warranty on all parts. Service contracts are also available upon warranty expiration.
Rapid Micro Biosystems provides fully trained engineering experts to support the Growth Direct™ System from locations in the US and Europe. The engineers work to good manufacturing practice (cGMP) standards. An engineer can be on site within less than 24 hours in the event of any major system issues.
Software upgrades are generally scheduled on an annual basis and Rapid Micro Biosystems can supply a full requalification package with each update. Remote connection is possible for the system. This allows many issues to be rapidly resolved. Rapid Micro Biosystems will work with your IT team to facilitate this activity.