Comprehensive Service and Support

The Growth Direct® System includes ongoing support and resources to assure you of a high performing QC micro lab that meets all your requirements—quickly, efficiently, and reliably.

At Your Service, Seven Days a Week

Rapid Micro Biosystems offers customer support seven days a week during normal business hours in the United States and Europe, from 7:00 AM to 6:00 PM EST / EU CET. To contact our team, call +1-978-349-3601.

You can also reach us online by emailing support@rapidmicrobio.com.

A Full Range of Resources and Support Specialists

Service, Maintenance, and Warranty

Rapid Micro Biosystems offers a full service and maintenance package to support our equipment and software. The Growth Direct® System includes a one-year warranty. Service contracts are also available upon warranty expiration.

cGMP-compliant Engineering Support

We can provide trained engineering experts to support your Growth Direct® System, working to current good manufacturing practice (cGMP) standards. In the event of system issues, our engineers can usually be on site within 24 hours.

Consumables Planning and Ordering

Based on your application, our technical team of specialists and on-staff microbiologists can work with you to identify the best consumables for fast, efficient processing with the Growth Direct® System. Then we make it easy to stay supplied with swift, streamlined processing of your order.

Training and Video Materials

To help your staff successfully adopt the Growth Direct® System, we can offer custom training for microbiologists that is tailored to your team requirements. Customers also have access to our training videos, requiring a password provided by your validation specialist or support team member. If you cannot remember your password, simply email support@rapidmicrobio.com