Comprehensive, Ongoing Service and Support


As part of the Growth Direct System® , Rapid Micro Biosystems offers a full service and maintenance package to support both the equipment and software. The Growth Direct comes with a one-year warranty. Service contracts are also available upon warranty expiration.

We provide fully trained engineering experts to support Growth Direct System. The engineers work to good manufacturing practice (cGMP) standards and can be on site generally within 24 hours in the event of any system issues.

At Your Service

USA and ROW Phone Number: +1-978-349-3601

Rapid Micro Biosystems offers customer support 7 days a week during normal business hours:

United States: 7:00 AM - 6:00 PM EST

Europe: 7:00 AM - 6:00 PM EU CET