Support
Investors
Contact
Careers
Company
Leadership
News
Investors
Our Commitment
Subscribe
Contact
Careers

TAKE THE NEXT STEP

Learn more by getting in touch with Rapid Micro Biosystems today

CONTACT US
Solutions
The Growth Direct System
Process Automation Rapid Detection Consumables Technology Data & Reporting
Software
RMBNucleus™ RMBNucleus™ Mold Alarm RMBNucleus™ Central Manager
Services
Validation Services Support Services Request a Demo Certificates of Analysis & Safety Data Sheets
Applications
Environmental Monitoring
Water Testing
Bioburden Testing
Learning Center
Rapid Blog
Publications
Industry Events
Webinars

GROWTH DIRECT BROCHURE

Learn about the important advantages Growth Direct offers your facility

Download

Comprehensive Service and Support

The Growth Direct® System includes ongoing support and resources to assure you of a high performing QC micro lab that meets all your requirements—quickly, efficiently, and reliably.

At Your Service, Seven Days a Week

Rapid Micro Biosystems offers customer support seven days a week during normal business hours in the United States and Europe, from 7:00 AM to 6:00 PM EST / EU CET. To contact our team, call +1-978-349-3601.

You can also reach us online by emailing support@rapidmicrobio.com.

A Full Range of Resources and Support Specialists

Service, Maintenance, and Warranty

Rapid Micro Biosystems offers a full service and maintenance package to support our equipment and software. The Growth Direct® System includes a one-year warranty. Service contracts are also available upon warranty expiration.

cGMP-compliant Engineering Support

We can provide trained engineering experts to support your Growth Direct® System, working to current good manufacturing practice (cGMP) standards. In the event of system issues, our engineers can usually be on site within 24 hours.

Consumables Planning and Ordering

Based on your application, our technical team of specialists and on-staff microbiologists can work with you to identify the best consumables for fast, efficient processing with the Growth Direct® System. Then we make it easy to stay supplied with swift, streamlined processing of your order.

Training and Video Materials

To help your staff successfully adopt the Growth Direct® System, we can offer custom training for microbiologists that is tailored to your team requirements. Customers also have access to our training videos, requiring a password provided by your validation specialist or support team member. If you cannot remember your password, simply email support@rapidmicrobio.com. 
CONTACT US
Request a Demo