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GROWTH DIRECT BROCHURE

Learn about the important advantages Growth Direct offers your facility

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Comprehensive Service and Support

The Growth Direct® System includes ongoing support and resources to assure you of a high performing QC Micro Lab that meets all your requirements—quickly, efficiently, and reliably.

At Your Service, Seven Days a Week

Rapid Micro Biosystems offers customer support seven days a week during normal business hours in the United States and Europe, from 7:00 AM to 6:00 PM EST / EU CET. To contact our team, call +1-978-349-3601.

You can also reach us online by emailing support@rapidmicrobio.com.

A Full Range of Resources and Support Specialists

Service, Maintenance, and Warranty

Rapid Micro Biosystems offers a full service and maintenance package to support our equipment and software. The Growth Direct® System includes a one-year warranty. Service contracts are also available upon warranty expiration.

cGMP-compliant Engineering Support

We can provide trained engineering experts to support your Growth Direct® System, working to current good manufacturing practice (cGMP) standards. 

Consumables Planning and Ordering

Based on your application, our technical team of specialists and on-staff microbiologists can work with you to identify the best consumables for fast, efficient processing with the Growth Direct® System. Then we make it easy to stay supplied with swift, streamlined processing of your order.

Training and Video Materials

To help your staff successfully adopt the Growth Direct® System, we can offer custom training for microbiologists that is tailored to your team requirements. Customers also have access to our training videos, requiring a password provided by your validation specialist or support team member. If you cannot remember your password, simply email support@rapidmicrobio.com. 
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