The Growth Direct® System includes ongoing support and resources to assure you of a high performing QC Micro Lab that meets all your requirements—quickly, efficiently, and reliably.
Rapid Micro Biosystems offers customer support seven days a week during normal business hours in the United States and Europe, from 7:00 AM to 6:00 PM EST / EU CET. To contact our team, call +1-978-349-3601.
You can also reach us online by emailing support@rapidmicrobio.com.
Rapid Micro Biosystems offers a full service and maintenance package to support our equipment and software. The Growth Direct® System includes a one-year warranty. Service contracts are also available upon warranty expiration.
We can provide trained engineering experts to support your Growth Direct® System, working to current good manufacturing practice (cGMP) standards.
Based on your application, our technical team of specialists and on-staff microbiologists can work with you to identify the best consumables for fast, efficient processing with the Growth Direct® System. Then we make it easy to stay supplied with swift, streamlined processing of your order.
To help your staff successfully adopt the Growth Direct® System, we can offer custom training for microbiologists that is tailored to your team requirements. Customers also have access to our training videos, requiring a password provided by your validation specialist or support team member. If you cannot remember your password, simply email support@rapidmicrobio.com.