<img alt="" src="https://secure.inventiveperception365.com/789096.png" style="display:none;">

Support Services

Our team can leverage the connectivity of the Growth Direct® System to improve your flexibility, uptime, manufacturing continuity, and rapid response capability.

Services for Flexible, Enhanced System Performance

Remote Monitoring 2

Advanced Remote Monitoring Support

The Growth Direct® System incorporates connectivity that delivers powerful benefits. The innovative Remote Monitoring System (RMS) provides technologically advanced tools to remotely monitor your Growth Direct® System to ensure maximum uptime and optimal system performance.

Remote Monitoring

Remote System Operation Empowers Manufacturing Continuity

The Growth Direct® System can operate as a standalone rapid microbial test or be integrated into a LIMS. Data can be directed to different LIMS and other networked programs (e.g., environmental monitoring trending databases). The Growth Direct® System creates a standard export file in .csv format that can be parsed by the networked program to pull relevant data.


Preventive Maintenance

The Rapid Micro Biosystems support team uses the advanced RMS to analyze system performance data and trends in order to predict and prevent problems before they occur. They can then schedule preventive maintenance visits to avoid interruption of routine testing and maximize system uptime. The RMS is an innovative and secure web-based application that enables:

  • Remote staff training on the Growth Direct® System interface
  • A view of the system’s operational status
  • Access to individual action reports for each system
  • Remote desktop connection for Rapid Micro Biosystems engineers

User-friendly, secure software produces an easy-to-follow audit trail. Only authorized users can print or transmit data, and these actions are tracked and reported.

Solutions-Support Services-Text Block-1

Reduce Human Errors That Negatively Impact Data Integrity and Cause Contamination

Using this innovative RMM, labs can achieve greater efficiencies with minimal human handling by:

  • Maximizing throughput with the highest incubation capacity solution of any rapid microbial detection system
  • Automating sample testing to produce accurate results twice as fast as manual methods* while eliminating human error due to misplaced/mislabeled plates, miscounts, and transcription mistakes
  • Digitizing test results to enable a paperless LIMS and ensure data integrity

*Internal data on file


Network Connectivity Allows More Options

In addition to remote troubleshooting, the desktop connection also enables your staff to operate the Growth Direct® System from an offsite location to ensure manufacturing continuity, including internationally if required.


Email Connectivity Facilitates Alerts and Rapid Response

Email alerts can be sent to different personnel according to the data set, notifying them when there are Out Of Specification (OOS) sample results, incubator temperature excursions, or system service issues requiring quick corrective action.

More About the Growth Direct® System