As part of the Growth Direct™ System, Rapid Micro Biosystems offers a full service and maintenance package to support both the equipment and software. The Growth Direct comes with a one-year warranty. Service contracts are also available upon warranty expiration.
We provide fully trained engineering experts to support Growth Direct. The engineers work to good manufacturing practice (cGMP) standards and can be on site generally within 24 hours in the event of any system issues.
Rapid Micro Biosystems offers customer support 7 days a week during normal business hours:
United States: 7:00 AM - 6:00 PM EST
Europe: 7:00 AM - 6:00 PM EU CET